Remote French-English Customer Support Representative

About the role

We are seeking a bilingual French-English Customer Support Representative to join our fully remote team. You will be the first point of contact for customers, helping them resolve issues and ensuring a positive experience.

Key responsibilities

• Respond to customer inquiries in French and English via chat, email, and phone.
• Provide step-by-step guidance to resolve technical or order-related problems.
• Maintain accurate records of all interactions in our support system.
• Share customer feedback and insights to help improve products and processes.
• Collaborate with a supportive remote team to meet service goals.

Required profile

• At least 1 year of remote or online customer service experience.
• Fluent written and spoken French and English.
• Strong communication skills and a calm, solution-focused attitude under pressure.
• Experience with bilingual support is a plus.

Required skills

• Familiarity with Gorgias, Zendesk, Shopify or similar ticketing and e‑commerce platforms.
• Experience using CRM systems.

What we offer

• Fully remote work from anywhere.
• Competitive pay with regular reviews and performance bonuses.
• Paid time off and a monthly health stipend.
• Opportunities for growth in a collaborative, respectful team.