Sales Team Lead

About the role

We are looking for an experienced Sales Team Lead to manage a group of telesales representatives focused on renewal conversions. You will drive performance, coach your team, and ensure a seamless customer journey that maximizes student retention.

Key responsibilities

• Lead and motivate a telesales team to meet renewal conversion targets and KPIs.
• Monitor performance, enforce sales strategies, and track daily metrics.
• Provide coaching, feedback, and regular training to improve call quality and sales effectiveness.
• Analyze student progress and customer data to tailor renewal solutions.
• Handle escalated customer issues and maintain high satisfaction levels.
• Organize daily huddles, drive continuous process improvement, and report results to management.
• Collaborate with Academic, Customer Support, and other departments to optimize the customer journey.

Required profile

• Minimum 3 years of experience in telesales or related sales roles.
• At least 1 year in a leadership or supervisory position.
• Professional proficiency in written and spoken English.
• Strong leadership, coaching, and team‑management abilities.
• Target‑driven mindset with solid understanding of sales strategy and customer lifecycle management.

Required skills

What we offer

• Opportunity to lead a dynamic team in a fast‑growing environment.
• Professional development and coaching resources.
• Collaborative cross‑functional work culture.