Senior Account Manager

About the role

We are seeking a Senior Account Manager to lead client relationships and oversee the delivery of events and projects for our agency. The role combines strategic thinking, project coordination, and a passion for creating memorable client experiences.

Key responsibilities

• Manage and grow existing client accounts while maintaining strong, trust‑based relationships.
• Plan, coordinate, and execute client events, ensuring all internal requirements are met.
• Participate in client meetings, presentations, and on‑site event execution as needed.
• Develop creative ideas and strategies to enhance the overall client experience.
• Monitor budgets, track scope, and ensure projects are delivered on time and within agreed parameters.
• Identify upselling and new business opportunities within existing accounts.
• Handle client communication, feedback, reporting, and final evaluations.
• Resolve client concerns promptly and professionally.
• Stay informed about market trends, competitor activities, and industry insights.

Required profile

• Previous agency experience is mandatory.
• Bachelor’s degree in Business, Marketing, Communications, or a related field.
• 3–4 years of experience in account management.
• Fluent English speaker.
• Strong leadership, communication, and organizational abilities.
• Ability to manage multiple projects simultaneously and meet deadlines.
• Creative, proactive, and solution‑oriented mindset.

Required skills