Senior Collector

About the role

The Senior Collector is responsible for executing KONE's customer credit management, collection and dispute management activities. The role ensures credit policies are applied, collections are made on time, losses are minimized and arrears are economically recovered.

Key responsibilities

• Coordinate BPO and retained organization for credit management, collection and dispute processes.
• Resolve complex collection cases and support Frontline teams.
• Perform dispute root‑cause analysis and drive corrective actions.
• Make first collection contacts physically when required by local regulations.
• Record invoice disputes and dispatch them through the dispute management workflow.
• Apply collection strategy, conduct structured collection calls and record promises to pay.
• Coordinate with Customer Service & Admin and inbound teams to ensure queries and disputes are handled.

Required profile

• 3–5 years of experience in accounts receivable, collections, credit control or order‑to‑cash, preferably in a multinational or BPO‑supported environment.
• Bachelor's degree in Accounting, Finance, Business Administration or related field.
• Hands‑on experience with dispute and deduction management, including logging, routing and follow‑up.
• Experience working with an outsourced service provider (BPO/SSC) is strongly preferred.
• Fluent Arabic and strong written and spoken English.

Required skills

• Technical ERP experience in the O2C/AR module – SAP FI‑AR or equivalent.
• Familiarity with a collection and dispute management solution (SAP FSCM Collections & Dispute Management, HighRadius or similar).
• Advanced Excel skills, including pivot tables, lookups and large‑file reconciliation.