Senior Manager, CLRE Non-Regional

About the role

The Senior Manager, CLRE Non-Regional helps the bank achieve its mission of expanding and diversifying African trade while remaining a first-class, profit-oriented, socially responsible financial institution. Reporting to the Director Client Relations, the role leads Client Relations Managers in the non-regional coverage area, drives global trade and implements business plans, client account plans and strategies, manages a team of client relations bankers and is accountable for the overall P&L of the business.

Key responsibilities

• Implement the bank's strategy, coordinate technical specialists and people matters, and deputize the Global Head and Director of Client Relations when required.
• Supervise Client Relations Managers and Associates, manage complex non-regional client portfolios and act as escalation point for technical queries.
• Identify key non-regional customers, prepare the annual regional strategic and marketing plan and lead its implementation.
• Cultivate a client portfolio through proactive, individualized plans developed with product teams to increase cross-selling and engagement.
• Ensure timely responses to client inquiries and coach team members to deliver high-level client service.
• Coordinate deal teams across products and geographies, generate bankable leads, resolve queries within authority and review call reports.
• Plan sales activities, negotiate commercially, manage new business pitches and prepare the annual regional plan for management approval.
• Evaluate new business pre-assessment memos and credit proposals and make recommendations to the Director Client Relations.
• Represent the bank in high-level meetings and presentations, and maintain the bank's image across the continent.

Required profile

• Postgraduate degree in Business Administration, Banking or Finance from a recognized university, or a recognized postgraduate professional qualification in Banking.
• At least 10 years of experience with a leading financial services organisation.
• Good knowledge of banking practices in Africa and ability to interact with senior officials of banks, corporates and governments.
• Excellent verbal and written communication skills in English and French; Arabic and Portuguese are an added advantage.

Required skills

• Familiarity with major trade finance products such as syndication, co-financing, club deals, correspondent banking, letters of credit, factoring, forfaiting, structured trade finance, carbon financing, corporate finance risk participations and project-related financing.
• Ability to present orally to high-level technical and professional audiences.