Service Delivery Manager, ETC Alliance (Senior Manager)

About the role

PwC is looking for a Senior Manager, Service Delivery Manager for its ETC alliance with Google. The role accelerates the growth and business impact of the PwC-Google strategic alliance, acting as a key liaison between PwC and Google stakeholders. It covers alliance strategy execution, pipeline growth, go-to-market initiatives, partner funding programs, executive engagement and operational governance, working with alliance leaders, sales, solution, marketing and client account teams.

Key responsibilities

• Support the alliance strategy, annual business plan and long-term growth objectives.
• Build relationships with Google, PwC leadership, account teams and key stakeholders, and coordinate joint go-to-market initiatives and campaigns.
• Identify, develop and accelerate alliance-generated business opportunities and support joint account planning and pursuit planning.
• Track and report pipeline, bookings, revenue influence and partner-sourced opportunities, and maintain dashboards, scorecards, forecasts and executive reports.
• Coordinate executive governance meetings, QBRs, steering committees and performance reviews, and prepare executive presentations and briefing materials.
• Manage partner funding programs, business development funds, approvals and utilization tracking.
• Collaborate with marketing on joint campaigns, events, webinars and thought leadership, and support sales plays, value propositions, case studies and success stories.
• Drive enablement programs, certifications and training, track certification progress and adoption of Google technologies.
• Maintain playbooks, stakeholder maps, operating procedures and governance documentation, and keep CRM and reporting data accurate.
• Escalate risks and constraints, monitor Google priorities and product developments, and support annual planning, budgeting and investment planning.

Required profile

• 7+ years in alliance management, business development, partner ecosystems or strategic partnerships.
• Experience with Google Cloud, Microsoft, AWS, Oracle, SAP, Salesforce or similar ecosystems.
• Strong stakeholder management and executive communication skills.
• Experience with pipeline reporting, governance and performance management.
• Commercial mindset with technology consulting or cloud transformation exposure.