Service Operation Manager - Electrification Service

About the role

ABB is looking for a Service Operation Manager for its Electrification Service in Egypt. The role reports to the Local Division Manager Electrification Service and is an onsite position. You will lead local operations with accountability for day-to-day execution, driving lean and faultless operations across the extended value chain while optimizing cost and ensuring customer satisfaction.

Key responsibilities

• Lead the successful execution of projects, delivering on scope, schedule, quality and budget while managing risks and opportunities
• Manage the end-to-end value chain, optimize resources and implement continuous improvement initiatives to boost productivity and profitability
• Act as the primary escalation point for customers, improving satisfaction and retention
• Build and inspire a high-performing team, fostering a culture of safety, integrity, collaboration and accountability
• Create, implement and review the operations strategy for the designated area

Required profile

• Bachelor's degree in electrical engineering; PMP certification preferred, MBA an advantage
• 10 years or more of work experience in a management role
• Proven experience in project management and service operations leadership in electrification, energy, industrial automation or related sectors
• Comfortable communicating in English

Required skills

• Project execution and operational excellence
• Financial management and contract management
• Quality systems
• Leadership, customer focus and stakeholder management