Showroom Experience Coordinator

About the role

The Showroom Experience Coordinator ensures a welcoming and efficient environment for visitors and clients, acting as the first point of contact and supporting daily operations. This role blends customer service with administrative duties to maintain high standards of service and organization.

Key responsibilities

• Greet visitors, answer routine questions, and direct them appropriately.
• Handle incoming calls and emails, gather necessary information, and escalate issues when required.
• Maintain calendars, schedule appointments, and arrange meeting rooms.
• Follow established quality standards and procedural steps to ensure consistent service delivery.
• Prioritize and organize daily tasks in line with business needs.
• Continuously develop procedural knowledge and soft‑skill capabilities.

Required profile

• Bachelor's degree in a relevant field preferred; equivalent experience may be considered.
• 1 to 3 years of experience in a similar receptionist or coordination role.
• Strong customer focus with the ability to build relationships.
• Accountability, action‑oriented mindset, and adaptability to shifting demands.
• Commitment to continuous improvement and collaborative work.

Required skills