SME Onboarding Administrator – Cairo

About the role

We are looking for an SME Onboarding Administrator to join Bupa’s Cairo team. You will guide small‑and‑medium‑enterprise (SME) customers through their first steps with our health‑insurance platform, ensuring a smooth transition and compliance with internal and regulatory standards.

Key responsibilities

• Collect and verify required information to onboard SME B2B customers across dual platforms.
• Manage the onboarding journey, ensuring all documentation from intermediaries and customers is received and stored.
• Prioritise multiple workstreams to keep onboarding activities within SLA targets.
• Respond to internal and external queries, providing professional support throughout the onboarding process.
• Monitor productivity and quality metrics, applying established technical and administrative processes.

Required profile

• Fluent in English (written and spoken) and additional languages.
• University degree.
• Strong organisational skills and ability to work both independently and as part of a team.
• Willingness to work shift hours that align with UK business time (8 am‑6 pm).

Required skills

• Proficiency in Microsoft Office applications (Word, Excel, PowerPoint, Outlook).

What we offer

• Full‑time fixed‑term contract (40 hours per week).
• Opportunity to work in a leading health‑insurance provider.
• Inclusive and diverse workplace culture.