SME Onboarding Administrator

About the role

The SME Onboarding Administrator will guide small‑and‑medium enterprise (SME) customers through their initial onboarding journey with Bupa. Working within defined shift hours, you will act as the primary point of contact for internal and external stakeholders, ensuring a smooth transition onto Bupa’s platforms.

Key responsibilities

• Collect and verify all required information to onboard SME B2B customers across dual platforms.
• Manage the end‑to‑end onboarding journey, ensuring receipt of documentation from intermediaries and customers to meet internal and regulatory standards.
• Prioritise multiple workstreams to keep onboarding activities within agreed Service Level Agreements.
• Respond to and resolve queries from decision makers, group secretaries, and intermediaries in a professional manner.
• Track performance against productivity and quality targets using established processes.

Required profile

• Fluent in English with strong written and spoken communication skills; multilingual abilities are essential.
• University degree or equivalent qualification.
• Ability to work independently and collaboratively within a team.
• Strong organisational skills and attention to detail.

Required skills

• Proficiency in all Microsoft Office applications (Word, Excel, PowerPoint, Outlook).

What we offer

• Full‑time fixed‑term contract with a 40‑hour work week.
• Shift schedule aligned with UK business hours (Sunday‑Friday, 8 am‑6 pm UK time).
• Opportunity to contribute to a leading health insurer focused on improving wellbeing.
• Inclusive workplace that values diversity and supports reasonable adjustments during recruitment.