Social Media & Customer Service Moderator
rahala for import and export · 6th of October City
Job description
About the role
We are seeking a dedicated, detail‑oriented Social Media & Customer Service Moderator to join our team in 6th of October City. The role involves handling customer communications, managing inquiries, and ensuring an exceptional experience across our online channels.
Key responsibilities
- Respond promptly and professionally to customer messages, comments, and inquiries on Facebook, Instagram, WhatsApp and other platforms.
- Handle customer orders, follow‑ups, and complaint resolution while maintaining a polite, brand‑consistent tone.
- Coordinate with internal teams to resolve client issues and improve service quality.
Required profile
- Male or female, aged 25‑30 years.
- Resident of 6th of October City, Sheikh Zayed or nearby areas.
- Full‑time availability; not open to students or freelancers.
- Excellent communication skills in Arabic and English.
Required skills
- Proficiency in Microsoft Excel.
- Hands‑on experience with CRM systems.
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Published 1 hour ago
Expires 1 month from now
1 views · 0 interested
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rahala for import and export
6th of October City