Social Media Moderator – Community Management

About the role

We are looking for a proactive Social Media Moderator to manage and enhance online interactions for multiple client brands. You will ensure that all user‑generated content aligns with each brand’s tone of voice while delivering prompt, professional, and sales‑oriented responses.

Key responsibilities

• Maintain and update moderation guidelines.
• Review and moderate comments, images, links, videos, audio, private messages, and user profiles.
• Manage content posting schedules across platforms.
• Respond to comments and customer queries in a timely, structured manner.
• Collaborate with the team and manager on campaigns, sales, and marketing standards.
• Handle complaints, resolve issues, and reduce escalations.
• Provide product and service information using soft‑sales techniques.
• Monitor social media trends, mentions, and discussions relevant to clients.
• Build and maintain a knowledge base for client FAQs.
• Log complaints, inquiries, leads, and sales requests in the CRM system.

Required profile

• Bachelor’s degree in a relevant field.
• At least 2 years of experience in social media moderation.
• Fluent written and spoken English and Arabic.
• Strong computer literacy and social media proficiency.
• Excellent writing skills.

Required skills

• CRM system
• Social media moderation