Solutions Architect – Monitoring & Service Management

About the role

VOIS, the strategic arm of Vodafone Group, is looking for a Solutions Architect to design, optimise and govern end‑to‑end monitoring and service‑management solutions across complex IT and network environments. You will translate business service requirements into high‑quality technical designs and ensure data quality and operational excellence.

Key responsibilities

• Produce high‑level and low‑level design documentation for monitoring solutions supporting multiple business services.
• Act as subject‑matter expert for support, project, demand and integrator teams, ensuring clear understanding of monitoring requirements.
• Design, configure, optimise and administer IT and network service‑management tools such as Cribl and Dynatrace.
• Build and optimise business services, processes and IT service models with strong data‑quality controls.
• Govern data accuracy and the quality of deliverables from suppliers and engineering teams.
• Drive continuous improvement in day‑to‑day operations and engineering activities within tools and automation teams.
• Apply ITIL practices across incident, change, capacity and performance management.

Required profile

• 6+ years of overall experience, including 3+ years in solutions architecture, business service modelling or data‑quality control.
• Degree in Computer Science, Telecommunications Engineering or a related discipline.
• Proficiency with UNIX and Windows operating systems (Solaris, HP‑UX, Linux, Microsoft Windows Server).
• Knowledge of database technologies such as Oracle, MySQL or SQL Server.
• Familiarity with network and management protocols (SNMP, HTTP, SOAP, IPv4, IPv6).
• Experience with development and scripting languages such as Java, JavaScript, SQL and XML.

Required skills

• Cribl
• Dynatrace
• UNIX (Solaris, HP‑UX, Linux)
• Windows Server
• Oracle, MySQL, SQL Server
• SNMP, HTTP, SOAP, IPv4, IPv6
• Java, JavaScript, SQL, XML