Support Consultant I/II

About the role

Appficiency is seeking a Support Consultant I/II to join its Managed Services team. The role serves as the first line of support for client inquiries, requests, and tickets related to NetSuite, a leading cloud ERP system. You will work closely with senior consultants and project managers to ensure client issues are triaged, prioritized, and resolved efficiently.

Key responsibilities

• Act as the primary point of contact for client support tickets and inquiries.
• Triage, prioritize, and assign or escalate issues to appropriate technical teams.
• Collaborate with internal project management to keep engagements on time, on budget, and within scope.
• Provide clear communication to C‑suite stakeholders about issue status and resolutions.
• Document solutions and contribute to knowledge‑base resources.

Required profile

• Entrepreneurial mindset with a strong desire to learn and grow in a consulting environment.
• Excellent communication skills and ability to work with senior business leaders.
• Motivation to develop a career path in ERP and managed services.

Required skills

• Experience or familiarity with NetSuite (cloud ERP) platform.

What we offer

• Mentorship from experienced consultants and ongoing professional development.
• Exposure to multiple industries and real‑world client challenges.
• Opportunity to build a consulting career with a rapidly growing technology firm.