Support & Operations Specialist (German)

About the role

As a Support & Operations Specialist you will act as the bridge between Amazon Freight and its external customers, ensuring smooth information flow and rapid issue resolution. The role combines customer service excellence with operational insight to improve processes and maintain high service standards.

Key responsibilities

• Listen to customers, understand and prioritize their needs, and deliver appropriate solutions.
• Communicate clearly and concisely with customers via phone and written channels.
• Apply conflict‑resolution and decision‑making skills to handle escalations.
• Facilitate information exchange between Amazon Freight and external partners, proactively addressing potential issues.
• Maintain up‑to‑date knowledge of operational procedures and resources.
• Collaborate with team members to drive continuous improvement.
• Work independently on projects to identify and resolve operational challenges.

Required profile

• Minimum 1 year of experience working with computers and Microsoft Office (Outlook, Word, Excel).
• High school diploma or equivalent.
• Willingness to work a flexible schedule, including weekends, nights, and holidays.
• Advanced written and verbal German proficiency (minimum B2 CEFR).

Required skills

• Microsoft Outlook
• Microsoft Word
• Microsoft Excel
• German language (B2 level)

What we offer

• Opportunity to work within a global logistics operation.
• Inclusive culture that supports employees with disabilities.
• Potential for career growth in customer‑focused operations.