Team Manager - Luxury Travel Sales (Onsite, Cairo)

About the role

Sutherland is looking for an experienced Team Manager to lead a growing travel programme that works onsite in Cairo. The role suits a leader who has a passion for travel and strong sales leadership experience.

Key responsibilities

• Lead a team of full-cycle consultative luxury sales consultants.
• Coach, mentor and develop the team so it meets and exceeds sales and revenue targets.
• Manage performance and service quality to ensure customer satisfaction.
• Maintain communication with clients and team members, understand their needs, resolve issues and meet expectations.
• Develop effective strategies based on data reports, analysis and observations that affect the bottom line.
• Identify training needs to give staff the fundamental skills and knowledge they need.
• Understand the system tools and operational procedures used in the programme.
• Work regularly with stakeholders on promotions and updates.
• Ensure process compliance across the team, partners and third-party providers.

Required profile

• 2+ years of consultative sales leadership experience in travel, ideally with luxury or high-ticket clients (travel agencies, tour operators, hotels, cruise or airline companies).
• Ability to coach and mentor a team to close complex sales and exceed revenue targets, including up-selling.
• Deep passion for travel and strong destination knowledge.
• Polished, articulate communicator with emotional intelligence and active listening.
• Strong organisation and attention to detail to manage several journeys at once.
• Self-motivated, performance-driven leadership in a fast-paced, collaborative environment.

Required skills

• GDS experience (Sabre/Amadeus) is a plus.