Technical Service Team Leader

About the role

The Technical Service Team Leader will oversee the installation, configuration, and maintenance of low‑current systems and related IT services at the port. This role ensures continuous operation, compliance with safety standards, and alignment with service level agreements.

Key responsibilities

• Install, configure, test and maintain CCTV, Access Control and other low‑current systems, monitoring performance to minimise downtime.
• Prepare, configure and troubleshoot Handheld Terminals (HHT) and Vehicle‑Mounted Terminals (VMT) for port equipment, ensuring devices are secure and operational.
• Prepare and update monthly IT outsourcing requests, track delivery and ensure proper documentation and closure.
• Configure and manage mobile devices via approved MDM platforms, applying security policies and monitoring compliance.
• Create purchase requests, verify received items, maintain inventory records and coordinate with procurement and warehouse teams.
• Ensure all installations comply with safety regulations and corporate IT/security policies.
• Monitor service level agreements, measure performance, prepare compliance reports and recommend improvements.

Required profile

• Bachelor’s degree in Electronics, Communications, Electrical Engineering, Computer Engineering or a related field.
• 6‑8 years of experience in low‑current system services, preferably in a port or logistics environment.
• Strong knowledge of CCTV, Access Control and general IT infrastructure, including network hardware and basic security principles.
• Hands‑on experience with TOS and port operation applications, as well as HHT, VMT and tablet device management.
• Familiarity with Mobile Device Management (MDM) solutions and ITIL processes.
• Proficiency in using Service Desk systems and handling incidents, problems and service requests.
• Good English communication skills, analytical and problem‑solving abilities, and flexibility to work in a dynamic environment.

Required skills

• CCTV
• Access Control
• Low‑current systems
• Computer network infrastructure
• TOS and port operation applications
• Handheld Terminals (HHT)
• Vehicle‑Mounted Terminals (VMT)
• Mobile Device Management (MDM)
• Service Desk systems
• ITIL processes
• Network hardware
• Basic security principles