Technical Specialist Associate - Customer Support

About the role

The Customer Support Technical Specialist – Associate provides remote assistance to customers, handling technical queries across a wide range of platforms and storage solutions. You will manage incident queues, keep customers informed, and ensure high satisfaction levels.

Key responsibilities

• Provide remote assistance for deployment, configuration, backups, restores, replication and performance benchmarking.
• Maintain personal incident queues, update customers regularly, and keep backlog and aged calls within defined limits.
• Achieve and exceed defined customer satisfaction targets.

Required profile

• Minimum 2 years of industry experience with enterprise‑level platforms.
• Fluent English; a second language such as Spanish, Portuguese, French, German or Italian is required.
• Strong communication skills and customer empathy.

Required skills

• Operating Systems – Windows (Wintel) and Unix/Linux.
• Networking fundamentals.
• Virtualization – VMware, Microsoft Hyper‑V, RHEV.
• Container orchestration – Kubernetes, OpenShift.
• Cloud platforms – AWS, Azure, Google Cloud Platform, Nutanix AHV, OpenStack, OCI.
• Storage technologies – Windows File Systems, IntelliSnap, NetApp, Dell EMC, HDS, HPE.

What we offer

• Continuous professional development and product training.
• Career pathing, tuition reimbursement and car‑lease program.
• Annual health check‑ups, personal accident and term life coverage.
• Inclusive culture with community guilds.