Technical Support Engineer

About the role

We are looking for a proactive, customer‑focused Technical Support Engineer to join our team. You will provide technical assistance, troubleshoot software and system issues, and support software implementations while ensuring an excellent customer experience throughout the support lifecycle.

Key responsibilities

• Install, configure, and maintain software applications and systems.
• Provide technical support to customers and internal users, ensuring efficient operation.
• Support deployment and rollout of new software applications and updates.
• Diagnose and troubleshoot software, application, system, and network‑related issues.
• Investigate incidents, identify root causes, and implement solutions.
• Manage multiple support requests while meeting service level agreements.
• Escalate unresolved issues to development or implementation teams.
• Research and identify solutions to hardware and software problems.
• Maintain accurate records of issues, resolutions, and customer interactions.
• Develop and maintain technical documentation, user guides, and knowledge‑base articles.
• Follow up with customers to confirm issue resolution.
• Prepare regular support reports and provide insights for continuous improvement.

Required profile

• Bachelor's degree in Computer Science, IT, Information Systems or related field.
• Proven experience in technical support, help‑desk, or desktop support roles.
• Hands‑on experience with Windows operating systems.
• Experience supporting software applications and enterprise systems.
• Strong analytical and troubleshooting abilities.
• Excellent written and verbal communication skills.
• Customer‑service orientation and ability to explain technical concepts to non‑technical users.

Required skills

• Windows operating systems
• Ticketing systems
• Networking fundamentals
• Software deployment and configuration
• System troubleshooting