Technical Support Engineer

About the role

We are looking for a Technical Support Engineer to join our IT team. The role involves installing, configuring, and maintaining computer hardware and software, as well as providing first‑line assistance to users both in person and over the phone.

Key responsibilities

• Install and configure computer hardware and software.
• Monitor and maintain computer systems on a daily basis.
• Respond to user queries in person or via phone.
• Troubleshoot hardware and software faults and replace spare parts as needed.
• Produce daily task reports.
• Support and implement new GUI applications.
• Test and evaluate emerging technologies.
• Provide training on GUI systems.

Required profile

• Bachelor’s degree.
• 3‑5 years of experience in IT technical support.
• Strong problem‑analysis abilities and ability to work under pressure.
• Good written and spoken English.
• Self‑motivated, hard‑working, and able to work independently.

Required skills

• Strong knowledge of Microsoft products.
• Good knowledge of Linux, macOS, iOS and Android operating systems.
• Understanding of computer hardware components.
• Familiarity with system cloning concepts.
• Ability to resolve software problems.