Technical Support Specialist - Cloud

About the role

The Technical Support Specialist – Cloud will deliver high‑quality technical assistance to Alnafitha IT’s customers across phone, email and chat channels. You will troubleshoot software, hardware and network issues, showcase Alnafitha’s cloud services and help clients maximize their technology investments.

Key responsibilities

• Respond to customer inquiries, log tickets and prioritize requests to ensure timely resolution.
• Diagnose and resolve software, hardware and network problems, minimizing downtime for clients.
• Conduct presentations and live demonstrations of Alnafitha’s cloud solutions to prospective customers.
• Develop detailed scopes of work and low‑level technical specifications based on client requirements.
• Provide training and guidance to customers on the effective use of cloud services.

Required profile

• Strong communication skills with a customer‑focused attitude.
• Ability to analyse technical problems quickly and propose effective solutions.
• Experience working in a fast‑paced IT support environment.

Required skills

• Microsoft technologies
• AWS cloud platform
• ManageEngine suite
• Zoho Solutions
• Hardware troubleshooting
• Network troubleshooting