TechOps & Support Engineer

About the role

The TechOps & Support Engineer ensures the stability, availability, and performance of production environments. You will monitor systems, automate operational processes, support deployments, resolve incidents, and maintain secure, reliable platform operations.

Key responsibilities

• Monitor, maintain, and optimise production environments to meet SLAs/SLOs.
• Manage deployments, CI/CD pipelines, and release activities across production and non‑production environments.
• Administer and troubleshoot containerised platforms, IBM Cloud Pak stacks, Confluent, Elasticsearch and related infrastructure.
• Investigate incidents, perform root‑cause analysis and implement corrective actions.
• Configure and maintain monitoring, logging and alerting solutions.
• Support backup, disaster recovery, security patching and compliance activities while keeping documentation up to date.
• Collaborate with Development, Quality, Platform Engineering, Network and Support teams to resolve complex technical issues.

Required profile

• Bachelor's degree or diploma in Computer Science, Engineering or related field.
• Approximately 2+ years of experience in Technical Operations, Production Support, SRE, DevOps or System Administration.
• Strong troubleshooting, incident management and communication skills, able to work under pressure.
• Willingness to participate in on‑call support and drive continuous service improvement.

Required skills

• Linux and Windows administration
• Docker, Kubernetes, OpenShift
• CI/CD pipelines (Jenkins, GitLab CI, GitHub Actions)
• Scripting languages: Bash, PowerShell, Python
• IBM Cloud Pak solutions (CP4BA, CP4I, CP4D)
• Confluent, Elasticsearch
• Databases: SQL, DB2, MongoDB
• Observability tools: Grafana, Prometheus