Telesales Representative

About the role

We are looking for a motivated Telesales Representative to engage existing customers and promote course renewal options. You will play a key part in increasing conversion rates while ensuring a high level of customer satisfaction throughout the renewal process.

Key responsibilities

• Contact current students to present renewal packages and upsell relevant courses.
• Maintain regular follow‑up to understand learners’ needs and recommend personalized renewal solutions.
• Monitor student progress, analyse performance data and tailor renewal strategies accordingly.
• Address customer inquiries, resolve concerns promptly and ensure a smooth renewal experience.
• Track and report on conversion metrics, striving to meet or exceed sales targets.

Required profile

• Minimum of 1 year of experience in sales or a related customer‑facing role.
• Strong communication and interpersonal abilities, with a talent for identifying customer needs.
• Comfortable working in a target‑driven environment and motivated by performance‑based incentives.
• Positive, results‑oriented mindset with a high level of self‑motivation.

Required skills

• None explicitly listed.