Temporary Associate – Operations Support

About the role

The Temporary Associate will support daily operations in Jumia’s fast‑paced e‑commerce environment in Giza. Working on‑site, you will help ensure orders are processed accurately and that logistics and customer service teams have the information they need.

Key responsibilities

• Assist with order processing and timely data entry.
• Coordinate with logistics and customer service teams to update product and inventory information.
• Maintain accurate documentation and monitor workflow progress.
• Escalate issues when necessary and collaborate with colleagues to meet service and efficiency targets.
• Support the upkeep of e‑commerce or ERP systems used by the company.

Required profile

• Strong organizational and time‑management abilities, capable of handling multiple tasks and meeting deadlines.
• Clear written and verbal communication skills and a customer‑oriented mindset.
• Attention to detail and accuracy in handling orders and records.
• Ability to work on‑site in Giza and adapt to a fast‑moving, performance‑driven environment.
• Previous experience in operations, logistics, retail or e‑commerce is a plus.
• Relevant post‑secondary education or equivalent practical experience preferred.

Required skills

• Proficiency in basic computer applications and data entry.
• Familiarity with e‑commerce or ERP systems (e.g., Jumia’s platform).
• Experience with Microsoft Office suite.