Training Specialist

About the role

The Training Specialist at VXI Egypt will design and deliver high‑quality learning solutions for a fast‑paced BPO environment. You will support new‑hire onboarding, upskilling, cross‑skilling, refresher programs and nesting to ensure agents meet performance standards.

Key responsibilities

• Deliver new‑hire, upskilling, cross‑skilling and refresher training programs.
• Facilitate engaging instructor‑led classroom and virtual sessions using adult‑learning principles.
• Ensure trainees complete certifications and assessments before moving to nesting and production.
• Monitor trainee performance, attendance, engagement and readiness throughout training.
• Provide coaching, feedback and side‑by‑side support during nesting periods.
• Partner with Operations and Quality teams to address performance trends and learning gaps.
• Maintain accurate training records, attendance reports and certification documentation.
• Update training materials, facilitator guides and assessments with quality findings and process changes.

Required profile

• Bachelor's degree preferred.
• Minimum 1 year experience in Training, Learning & Development or Coaching within a BPO environment.
• Experience supporting telecommunications, sales or customer‑service programs is highly preferred.
• Strong facilitation, presentation and communication skills in English.
• Proven coaching and performance‑management capabilities.
• Ability to analyze performance data and identify learning opportunities.
• Comfortable thriving in a fast‑paced, dynamic setting.

Required skills

What we offer

• Opportunity to work in a leading BPO company.
• Professional development and career growth.
• Collaborative environment with cross‑functional teams.