Travel Specialist - Flight Tickets

About the role

Advansys, a technology solutions provider serving 100+ enterprise customers across 14 countries, is looking for a Travel Specialist in Cairo to manage end-to-end flight ticketing. The role covers flight reservations, ticket issuance, amendments, cancellations and refunds, and coordination with employees, travel agencies and airlines, ensuring arrangements are efficient, cost-effective and in line with the company's travel policy.

Key responsibilities

• Manage flight booking requests for employees and business travelers, searching and comparing options by schedule, fare, baggage allowance, flexibility and travel policy.
• Issue, reissue, amend and cancel tickets, handle urgent and last-minute requests, and coordinate with travel agencies and airlines on bookings, changes, refunds and schedule changes.
• Verify passenger details, travel dates, destinations and ticket conditions, and ensure bookings match approved requests and authorizations.
• Monitor ticket prices, identify cost-saving opportunities, and offer refundable and non-refundable options where applicable.
• Handle flight disruptions, cancellations, delays and rebooking, and follow up on unused tickets, credits, refunds and airline vouchers.
• Maintain accurate booking records, prepare regular travel reports on volume, destinations, costs, cancellations and savings, and coordinate with Finance on invoices, payments and cost allocation.
• Support employees with travel questions, ensure compliance with travel policy and airline rules, and maintain good relationships with travel agencies and airline representatives.

Required profile

• Bachelor's degree in Travel & Tourism, Business Administration or a related field.
• 2-5 years of experience in corporate travel, airline ticketing or travel agency operations, preferably supporting business travelers and international travel.
• Good English communication skills and a customer-service approach.

Required skills

• Strong knowledge of airline reservation and ticketing processes.
• Experience with GDS systems such as Amadeus, Sabre or Galileo is preferred.
• Understanding of fare rules, baggage allowances, ticket restrictions, refunds and rebooking conditions.
• Strong Excel and reporting skills.