Work-from-Home Customer Support (French Speaking)

About the role

Join our global team as a French‑English Customer Support Representative. You will interact with customers in both languages, turning inquiries into positive experiences while working entirely from home.

Key responsibilities

• Respond to customer questions in French and English via chat, email, and phone.
• Provide step‑by‑step guidance to resolve technical or order‑related issues.
• Maintain accurate records of all interactions in our support system.
• Share feedback and insights to help improve products and processes.
• Collaborate with a friendly, remote team to ensure consistent service quality.

Required profile

• At least 1 year of remote or online experience in customer service or a similar role.
• Fluent written and spoken French and English.
• Calm, solution‑focused attitude under pressure.
• Excellent written and verbal communication skills.

Required skills

• Experience with Gorgias, Zendesk, Shopify, or similar support tools.
• Familiarity with e‑commerce platforms and CRM systems.

What we offer

• Fully remote work – you can work from anywhere.
• Competitive pay with regular reviews.
• Paid time off for rest and recharge.
• Monthly health stipend.
• Performance‑based bonuses.
• A collaborative team that values growth and respect.