Workplace Experience Ambassador (Corporate Receptionist)

About the role

JLL is seeking a Workplace Experience Ambassador to own the internal and external visitor experience for its Integrated Facility Management business. You will be the first point of contact for employees, candidates, and guests, ensuring every interaction is professional, welcoming, and memorable.

Key responsibilities

• Manage front‑of‑house services including sign‑in, badge issuance, luggage handling, lost‑and‑found, and deliveries.
• Answer and route telephone, email, and in‑person inquiries.
• Greet, assist, and direct candidates, new hires, visitors, and the public.
• Monitor and set up meeting and event spaces, ensuring compliance with EHS and security standards.
• Maintain meeting room environments – furniture, signage, equipment, temperature, consumables.
• Update Outlook, conference‑room finder, and SharePoint booking systems for all designated spaces.
• Collaborate daily with security, janitorial, and other one‑team partners to coordinate meetings and events.
• Stay aware of local services (shops, restaurants, transport) to support visitors.

Required profile

• Customer‑obsessed with a strong focus on quality and presentation.
• High security awareness and knowledge of emergency/evacuation procedures.
• Excellent attention to detail and ability to work in a fast‑paced environment.
• Proactive attitude with a willingness to continuously improve visitor experience.

Required skills

• Proficiency with Microsoft Outlook for scheduling and communications.
• Experience using SharePoint for room‑booking and information management.