Client Service Specialist

About the role

HSBC is seeking a Client Service Specialist to join its call‑center team. You will be the first point of contact for customers, handling inquiries via phone and email while ensuring a high level of satisfaction within defined service level agreements.

Key responsibilities

• Respond promptly to time‑sensitive, high‑value client queries and escalations.
• Provide end‑to‑end client management support, aiming to resolve most inquiries on first contact.
• Review and act on aged queries, ensuring appropriate follow‑up and feedback.
• Maintain accurate records of query progress and keep clients informed throughout the lifecycle.
• Achieve high Net Promoter Scores and positive feedback from internal and external stakeholders.
• Handle complaints and re‑engage dissatisfied customers to protect and grow the relationship.

Required profile

• Excellent written and verbal communication in English; Arabic is a plus.
• Strong attention to detail and a proven focus on quality and customer service.
• Ability to multitask, prioritize work, and operate with minimal supervision.
• Self‑motivated, quick learner, and flexible to work various shifts (3 pm – 3 am).
• Team‑player with solid relationship‑building skills.

Required skills

What we offer

• Opportunity to work for a global banking leader.
• Dynamic call‑center environment with exposure to payment industry processes.
• Potential for career growth within HSBC’s extensive network.