CMS Support Specialist

About the role

Network International is seeking a CMS Support Specialist to assist banks and service partners with our payment and financial technology platforms. You will act as a technical liaison, handling complaints, system requests, and ensuring smooth operation of our core banking solutions.

Key responsibilities

• Receive, analyse, and resolve banks' complaints and support requests.
• Track incoming and pending Jira issues and keep Jira elements up‑to‑date.
• Communicate with system vendors to find solutions for system problems.
• Design and implement innovative solutions for urgent requests.
• Investigate end‑of‑day (EOD) and other team complaints.
• Support bank statement processing.
• Participate in testing of new products, services, and features before launch.
• Assist in testing and implementation of vendor upgrades.
• Produce documentation and training materials.
• Support pilot phases of projects and perform other duties as required.

Required profile

• Bachelor’s degree in Computer Science or equivalent.
• 1‑2 years of experience in banking or payment systems support.
• Upper‑intermediate English proficiency (listening, speaking, reading, writing).

Required skills

• Strong knowledge of database concepts and SQL.
• Proficiency in PL/SQL development tools.
• Experience with Microsoft .NET Framework.
• Programming skills in C# or VB.NET.