Community and Support Internship

About the role

Join Tamatem as a Community and Support Intern and help shape the experience of our gaming community. You will work closely with the support team to ensure players receive timely, helpful assistance while maintaining a positive in‑game environment.

Key responsibilities

• Handle a high volume of user inquiries, tickets, and comments with professionalism.
• Respond to questions about games, services, and billing, demonstrating deep product knowledge.
• Prioritize customer needs and provide clear, compassionate guidance.
• Monitor in‑game chat to enforce respectful behavior.
• Maintain up‑to‑date user databases and communicate internally and externally.
• Collect and analyze user feedback to support product performance reporting.
• Play Tamatem games regularly to stay informed and deliver relevant support.

Required profile

• Bachelor's degree in Sales, Customer Service, or a related field.
• 1‑3 years of experience in community support or customer service, preferably in mobile gaming.
• Strong time‑management, multitasking, and problem‑solving abilities.
• Patience, empathy, and the capacity to work under pressure.
• Team‑oriented attitude with a flexible work ethic.
• Passion for gaming and a genuine interest in enhancing player experiences.

Required skills

What we offer

• Hands‑on experience in a fast‑growing gaming company.
• Opportunity to develop community management and support expertise.
• Collaborative environment with a focus on player satisfaction.