Customer Care Representative – Samsung Stores

About the role

Sky Distribution is looking for a motivated Customer Care Representative to join its Samsung Stores in Giza. You will interact directly with customers, helping them with product information, account setup, and basic technical issues.

Key responsibilities

• Greet and assist customers face‑to‑face in the store.
• Answer product and service questions, promoting additional Samsung offerings.
• Open new customer accounts and accurately record account details.
• Maintain and update customer records as needed.
• Identify and resolve minor technical problems related to Samsung mobile devices.

Required profile

• At least 1 year of experience in customer care or customer service.
• Graduates only, aged between 22 and 30.
• Good knowledge of Samsung mobile products is preferred.
• Strong command of English.

Required skills