Customer Experience Strategy Manager

About the role

The Corporate Customer Experience Strategy Manager will lead the design and execution of customer experience initiatives that drive satisfaction and loyalty across the organization. This role combines strategic thinking with hands‑on analysis of Voice of the Customer data to shape seamless journeys.

Key responsibilities

• Develop and implement comprehensive CX strategies aligned with business objectives.
• Analyze customer feedback, surveys and VoC insights to identify improvement opportunities.
• Map, evaluate and optimise end‑to‑end customer journeys.
• Apply Lean Six Sigma methodologies to translate insights into measurable process improvements.
• Collaborate with cross‑functional teams to embed CX best practices into daily operations.

Required profile

• Proven experience in customer experience strategy or related fields.
• Strong analytical mindset with ability to interpret qualitative and quantitative data.
• Experience driving change initiatives using structured improvement frameworks.

Required skills

• Lean Six Sigma