Customer Service Associate – Full‑Time On‑Site

About the role

We are looking for a motivated Customer Service Associate to join our team in Nasr City, Cairo. The role involves interacting with customers through multiple channels, ensuring their issues are resolved promptly and professionally.

Key responsibilities

• Handle inbound and outbound customer inquiries via phone, email, and chat.
• Provide accurate information and follow‑up on customer requests.
• Resolve issues efficiently to maintain a positive customer experience.
• Update and maintain customer records in the relevant systems.
• Escalate complex cases to senior staff when necessary.

Required profile

• English proficiency at B2 level or higher.
• Graduates (any discipline) with 0‑3 years of experience.
• Preferably previous experience in a call‑center environment.
• Male candidates must have an identified military status.
• Willingness to work rotational shifts with two days off.

Required skills