Customer Service Representative

About the role

We are looking for a motivated Customer Service Representative to join our support team. You will provide technical assistance to our customers through multiple channels, ensuring fast and accurate resolution of issues while maintaining a high level of service quality.

Key responsibilities

• Offer exceptional technical support to customers via phone, email, and live chat.
• Resolve customer inquiries, technical issues, and concerns promptly and effectively.
• Guide customers through troubleshooting steps and provide clear instructions for problem resolution.
• Document customer interactions, inquiries, and resolutions accurately in our support system.
• Collaborate with internal teams to escalate complex issues and ensure timely resolution.
• Stay updated on product knowledge and industry trends to deliver the best possible support.

Required profile

• Fluent in English (B2‑C1).
• Graduate, college dropout, or gap‑year student willing to work full‑time.
• Available for 24/7 rotational on‑site shifts.

Required skills

What we offer

• Competitive salary with attractive bonuses and allowances up to 21 K gross EGPM.
• Medical and social insurance coverage.
• 24/7 transportation.
• Cost of living allowance.
• KPI bonus.
• Night and overnight shift allowance.