Customer Service Specialist

About the role

We are hiring a Customer Service Specialist to join our retail customer support team at the 6th of October site. The role requires fluent English communication and focuses on assisting customers with their inquiries and issues. The specialist will work within a dynamic retail environment, handling customer queries and ensuring high service standards. The position is based on‑site, offering a collaborative setting with opportunities for professional growth.

Key responsibilities

Required profile

• Fluent English (B2/C1 level)
• Graduate degree (any field)
• Minimum six months experience in customer service
• Ability to communicate effectively in English and a commitment to delivering excellent customer experiences

Required skills

What we offer

• Attractive salary with career progression after six months
• Social and medical insurance coverage up to EGP 500,000
• Free access to premium learning and development courses
• Transportation provided, including door‑to‑door service for female staff on night shifts
• Employees benefit from comprehensive health coverage, continuous learning opportunities, and reliable transportation support, ensuring a balanced work‑life experience