Customer Service Specialist

About the role

We are looking for a Customer Service Specialist to join our team at Eclerx’s Maadi Technology Park. The role is ideal for recent graduates or individuals who have recently left formal education and are eager to start a professional career in a supportive, fast‑paced environment.

Key responsibilities

• Handle inbound and outbound customer inquiries via phone, email or chat.
• Provide accurate information, resolve issues and ensure a positive customer experience.
• Document interactions in the company’s system and follow up on open cases.
• Work night and overnight shifts, with transportation provided door‑to‑door.
• Meet performance targets and key performance indicators (KPIs) set by management.

Required profile

• Egyptian national.
• Graduates or recent school drop‑outs; no prior experience required.
• English proficiency at B1/B2 level.
• Willingness to work night and overnight shifts.

Required skills

• No specific technical tools required; strong communication and language proficiency are essential.

What we offer

• Competitive net salary of 21,000 EGP plus performance‑based KPIs.
• Door‑to‑door transportation for night shifts.
• Opportunity to develop professional skills in a nurturing environment.