Customer Success Specialist

About the role

The Customer Success Specialist will work on‑site in Cairo, supporting learners, parents and institutional partners who use Farid Academy’s EdTech platform. The role ensures a smooth experience across all programs, from onboarding to ongoing participation.

Key responsibilities

• Respond to inquiries, resolve issues and guide customers through onboarding and platform usage.
• Monitor customer satisfaction, collect feedback and follow up to improve the experience.
• Collaborate with internal teams to refine processes and service quality.
• Maintain accurate records, prepare basic reports and track usage metrics.
• Proactively engage customers to encourage continued participation and long‑term relationships.

Required profile

• Strong customer service and support abilities with excellent verbal and written communication.
• Analytical mindset to interpret feedback and identify trends.
• Experience in customer‑facing roles, preferably within education or EdTech.
• Ability to work on‑site in Cairo, manage multiple tasks and collaborate across functions.
• Bachelor’s degree in business, education, communications or a related field is preferred.

Required skills

• Proficiency with CRM or customer support systems.
• Familiarity with common productivity tools.