Customer Support Representative – Web Hosting

About the role

Exahost is seeking a Customer Support Representative to join its hosting team in Heliopolis, Cairo. The role is ideal for recent graduates with a basic IT background who are eager to develop technical support skills in a fast‑growing web hosting environment.

Key responsibilities

• Respond to customer inquiries via tickets, email, chat and other support channels.
• Troubleshoot basic hosting, domain, email, DNS and website‑related issues.
• Provide clear, professional solutions and follow up to ensure timely resolution.
• Escalate complex technical problems to the appropriate technical team.
• Document customer issues and resolutions accurately.
• Maintain high levels of customer satisfaction.

Required profile

• Bachelor’s degree in Computer Science, IT or a related field (fresh graduates welcome).
• Up to 1 year of relevant experience; ITI graduates are strongly encouraged to apply.
• Good communication skills in English, both written and spoken.
• Professional, patient attitude when dealing with customers.
• Eagerness to learn and develop technical expertise.

Required skills

• Basic knowledge of cPanel and WHM.
• Fundamental Linux administration skills.
• Understanding of DNS records and domain management.
• Familiarity with FTP, SSL and email hosting concepts.
• Basic networking concepts and Windows/Linux operating systems.