Information Technology Assistant

About the role

The Information Technology Assistant provides comprehensive IT support to the FAO Regional Office for the Near East and North Africa, ensuring reliable service delivery in line with established procedures and SLAs.

Key responsibilities

• Receive, log and resolve user requests via the Service Desk system, providing first‑ and second‑level support for hardware, software and peripherals.
• Deploy, configure and maintain computers, printers, smartphones and other office equipment, including data‑backup procedures.
• Manage user access, set up network services, maintain shared drives and email folders, and ensure compliance with IT governance policies.
• Assist with web publishing, media production, and provide guidance on effective use of IT tools.
• Support procurement processes, maintain inventory of IT assets, and ensure software licences are properly recorded.

Required profile

• Secondary school education.
• At least four years of relevant IT‑support experience.
• Working knowledge of English (C level).
• Must be a national of Egypt or hold a valid work permit and reside within commuting distance of the duty station.

Required skills

• Proficiency with MS Office applications and Microsoft 365 installation and configuration.
• Experience in hardware and software deployment, user account administration and desktop/laptop configuration.
• Networking and IT equipment support.
• Basic UNDSS IT security awareness.
• Website development, updates and web publishing.