CX & Relationship Intern

About the role

DiDi Global Inc. is looking for a CX & Relationship Intern to support the Customer Experience and Service teams operating in Egypt, Australia and New Zealand. The role will act as a liaison between internal stakeholders and external partners, helping to streamline communication, manage permissions and contribute to service‑quality initiatives.

Key responsibilities

• Facilitate internal and external communication between the Egypt and ANZ Customer Service teams and other departments.
• Create and manage access permissions for new team members, both internal and external.
• Analyse performance data and prepare presentations for business insights.
• Handle service defect tickets and ensure timely resolution.
• Process invoices and support fulfillment activities.
• Assist with project coordination and follow‑up on global and local initiatives.
• Serve as a master user for DiDi’s internal portals and tools.

Required profile

• Enrolled in or recent graduate of a relevant university program.
• Strong attention to detail and ability to manage multiple tasks.
• Excellent written and verbal communication skills in English.
• Interest in mobility technology and customer experience.

Required skills

• Data analysis
• Access & permission management
• Invoice management

What we offer

• Hands‑on experience with a global mobility technology leader.
• Exposure to cross‑regional operations in Egypt, Australia and New Zealand.
• Opportunity to develop expertise in customer‑experience tools and processes.