Data Quality Manager – Revenue Management

About the role

The Data Quality Manager is a group‑level position within the Revenue Management function, responsible for safeguarding the accuracy and integrity of data across all commercial systems. Reporting to the Senior Director of Revenue Development, the role ensures reliable decision‑making by defining data standards, leading audits, and enforcing compliance.

Key responsibilities

• Own and maintain data governance standards for RMS, CRS, PMS, channel management and BI platforms.
• Define mandatory data fields, segmentation rules, naming conventions and validation requirements.
• Design and conduct regular audits on segmentation, rates, inventory, restrictions, availability and system usage.
• Identify data inconsistencies, perform root‑cause analysis and coordinate corrective actions with Revenue, Reservations, Front Office, IT and BI teams.
• Track data‑quality KPIs, maintain audit logs, issue registers and remediation trackers.
• Report data‑quality performance, trends and risks to senior leadership.

Required profile

• Bachelor’s degree in Business, Data Analytics, Hospitality Management or a related field.
• Proven experience in data governance, data quality auditing or revenue management within a hospitality environment.
• Strong analytical mindset with the ability to translate data issues into actionable improvements.

Required skills

• RMS (Revenue Management System)
• CRS (Central Reservation System)
• PMS (Property Management System)
• Business Intelligence (BI) platforms
• Data governance and data‑quality auditing
• Data validation and compliance monitoring