English Call Center Agent – Customer Support
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وصف الوظيفة
About the role
We are looking for an English‑speaking call centre agent to handle customer complaints related to internet connectivity. The role involves providing clear, courteous assistance to users across Cairo and Giza, working on a rotational night‑shift schedule.
Key responsibilities
- Answer inbound calls from customers reporting internet issues.
- Diagnose problems, guide users through troubleshooting steps, and log interactions.
- Escalate unresolved cases to technical teams as needed.
Required profile
- Recent graduate.
- English proficiency at B2/C1 level.
- Willingness to work flexible rotational night shifts.
Required skills
What we offer
- Net salary of 19,000 (currency not specified).
- Overnight allowance.
- Transportation provided across Cairo & Giza.
- Quarterly bonus of €195 linked to productivity.
- Additional $50 performance incentive.
- Equal opportunity and inclusive workplace.
Questions fréquentes
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اكتشف المزيد
الرواتب والأدلة وعمليات البحث في مصر.
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