Customer Support Representative – Hybrid (Cairo)
VOIS Egypt · Cairo
وصف الوظيفة
About the role
Join VOIS Egypt’s award‑winning customer service team as a Customer Support Representative. You will deliver world‑class assistance to our clients, ensuring a seamless and satisfying experience with our telecom products and services.
Key responsibilities
- Handle inbound customer inquiries via phone, chat or email.
- Troubleshoot technical and service‑related issues.
- Provide accurate information on the latest Vodafone/VOIS products and services.
- Maintain high standards of service quality and professionalism.
Required profile
- Graduates or candidates on a gap year (0–5 years of experience).
- English proficiency at B2‑C1 level.
- Willingness to work rotational shifts (no overnight shifts).
- Egyptian nationality required.
Required skills
What we offer
- Work‑from‑home flexibility within a hybrid model.
- Fast‑track promotion pathways for high performers.
- Inclusive, supportive work environment recognized as industry‑leading.
- Access to continuous learning and development programs.
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VOIS Egypt
Cairo
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