Fashion Consultant – Swarovski

About the role

The Swarovski Fashion Consultant role at Chalhoub Group focuses on delivering an outstanding customer experience while driving sales across physical and digital channels. As a brand ambassador, you will combine fashion expertise with omnichannel service to delight customers.

Key responsibilities

• Deliver an exceptional customer experience and represent the brand professionally.
• Achieve individual and team sales targets while supporting overall store performance.
• Build strong relationships with customers to encourage loyalty and repeat business.
• Stay updated on fashion trends, new collections, and brand activities.
• Promote the brand’s online channels, social media campaigns, and loyalty program.
• Provide personalized styling advice and product recommendations.
• Support omnichannel services, including virtual shopping and client communication.
• Handle e‑commerce order preparation and fulfillment within set timelines.
• Maintain store appearance, product display, and stock replenishment according to brand guidelines.
• Use digital tools and systems (CRM) to enhance customer experience and reporting.

Required profile

• Previous experience in retail, fashion, or luxury brands.
• Passion for fashion, styling, and customer engagement.
• Good understanding of sales techniques, including cross‑selling and upselling.
• Knowledge of fashion products, trends, and luxury retail standards.
• Flexible and adaptable, willing to work retail hours and rotate to different store locations as required.

Required skills

• Use of digital tools and CRM systems.

What we offer

• Learning and development opportunities and internal mobility.
• Competitive benefits package including health care, child education contribution, remote and flexible working policies, and employee discounts.