French-speaking Customer Service Representative

About the role

iQor is seeking enthusiastic French‑speaking Customer Service Representatives to join its global support team. In this position you will be the first point of contact for customers, delivering professional assistance through phone, chat, or email while upholding the company’s quality standards.

Key responsibilities

• Handle inbound customer inquiries in French via phone, email, and chat.
• Provide accurate information about products, services, and account details.
• Resolve customer issues efficiently and document interactions in the internal system.
• Maintain high customer satisfaction scores and meet productivity targets.
• Collaborate with teammates and other departments to ensure timely issue resolution.

Required profile

• Fluent French (B2/C1 level or higher) with strong written and spoken skills.
• Good English communication abilities.
• Customer‑oriented mindset with the ability to multitask in a fast‑paced environment.
• Basic computer literacy and willingness to work rotational shifts if needed.

Required skills

• MS Office

What we offer

• Opportunity to work for a leading global customer experience provider.
• Training and development in AI‑driven service technologies.
• Collaborative, multicultural team environment.