French-speaking Customer Service Representative – Wave 1

About the role

We are launching a new French‑speaking customer service wave for a sportswear brand. The role is based on‑site in El Sheikh Zaid City, Cairo and involves handling French‑language inquiries from customers on a 24/7 rotational schedule.

Key responsibilities

• Answer inbound calls and messages in French, providing accurate information about products and orders.
• Resolve customer issues, process returns, and ensure a high level of satisfaction.
• Maintain detailed records of interactions in the company’s CRM system.
• Work night and overnight shifts as part of a rotating schedule.
• Follow established scripts and quality standards while delivering friendly service.

Required profile

• Egyptian nationality – graduates, undergraduates or gap‑year candidates are welcome.
• Fluency in French and English (minimum B2 level).
• Willingness to work flexible 24/7 rotational shifts, including night and overnight hours.
• Ability to work on‑site in Cairo.

Required skills

What we offer

• Competitive net salary.
• Transportation provided 24/7.
• Social and medical insurance.
• Full paid training.
• Fast‑track promotion opportunities after just three months.
• On‑site, full‑time employment with rotational shifts.