Front Desk Representative

About the role

We are looking for a Front Desk Representative to deliver an exceptional guest experience at our hotel. You will be the first point of contact for guests, handling reservations, check‑in/check‑out, and ensuring all guest needs are met in line with Lemon Spaces standards.

Key responsibilities

• Welcome guests professionally and create a warm first impression.
• Efficiently manage check‑in and check‑out procedures.
• Verify payment methods and accurately record guest data.
• Respond promptly to guest inquiries, requests, and complaints.
• Maintain up‑to‑date knowledge of room types, rates, availability, and promotions.
• Assist guests with information about facilities and local points of interest.
• Assign rooms, inform guests of services and offers, and update reservation systems.
• Communicate with internal teams to ensure smooth operations.
• Handle guest communications (messages, emails) accurately and timely.
• Ensure billing processes follow company standards.
• Act as liaison between guests and external service providers.
• Maintain daily logbooks and ensure proper shift handovers.

Required profile

• Bachelor’s degree in any relevant field (fresh graduates are welcome).
• Excellent command of English.
• Strong communication and interpersonal skills.
• Customer‑service orientation with attention to detail.
• Ability to handle multiple tasks under pressure.
• Problem‑solving and conflict‑resolution abilities.

Required skills