Front Desk Representative

About the role

The Front Desk Representative will be the first point of contact for visitors, patients and partners at MedValley’s Cairo office. Working full‑time on‑site, you will ensure a professional, welcoming atmosphere while supporting daily administrative operations.

Key responsibilities

• Greet and direct visitors, patients and partners in a courteous manner.
• Answer, route and manage multi‑line phone calls, taking clear messages.
• Handle check‑in and check‑out procedures, collect and verify basic information.
• Schedule, confirm and modify appointments or reservations.
• Maintain an organized reception area and visitor logs.
• Perform filing, data entry and record‑updating tasks.
• Collaborate with internal teams to ensure smooth front‑office operations.

Required profile

• Strong customer‑service orientation with a solutions‑focused attitude.
• Professional phone etiquette and experience managing multi‑line systems.
• Excellent verbal and written communication skills.
• High attention to detail and strong organizational abilities.
• High school diploma or equivalent; additional training in administration, hospitality or healthcare is a plus.
• Prior experience in healthcare or hospitality environments is advantageous.

Required skills

• Email communication tools.
• Spreadsheets (e.g., Microsoft Excel).
• Scheduling software or CRM systems.
• Multi‑line phone system operation.
• Data entry.