General Manager – EMEA Operations

About the role

We are seeking a General Manager for the EMEA region to lead and scale end‑to‑end operations. You will partner with the executive team to translate strategic vision into measurable outcomes, building systems, teams, and data‑driven practices that drive sustainable growth.

Key responsibilities

• Lead and oversee all operational functions, ensuring efficient service delivery and high‑performance teams.
• Define, implement, and continuously improve scalable processes, systems, and workflows.
• Collaborate with executive leadership to develop and execute operational strategies across product, finance, and other business units.
• Build, lead, and develop high‑performing teams while fostering a culture of accountability and excellence.
• Establish, monitor, and act on KPIs using data insights for continuous improvement.
• Design and implement quality‑assurance, compliance, and risk‑management systems.
• Oversee budgeting, cost optimisation, procurement, and vendor management.

Required profile

• Bachelor’s degree in Business Administration, Operations, or a related field (MBA or Master’s a plus).
• 8–10+ years of progressive experience in operations, strategy, or similar roles, preferably in high‑growth environments.
• Proven track record of building and leading teams and delivering operational results at scale.
• Strong analytical mindset with experience in data‑driven decision‑making and KPI management.
• Excellent leadership, communication, and stakeholder‑management skills.
• Fluency in English and Arabic, both written and spoken.

Required skills